FAQ
Straight answers for business owners who want fewer missed leads, faster replies, better intake, and smoother scheduling.
Yappa helps businesses handle calls, booking, intake, and follow-up in one place. It can answer missed calls, capture details, answer common questions, and help book appointments.
Yappa is built for busy service businesses like HVAC companies, plumbers, electricians, roofers, landscapers, cleaners, locksmiths, auto repair shops, movers, and contractors.
Yes. Every plan includes a dedicated business number for customer conversations.
Yes. Every plan includes a 7-day free trial.
Yes. All Yappa plans (Lite, Pro, and Max) include AI voice answering that can pick up inbound calls 24/7, capture important details, and help move customers toward a booking or next step.
Yes. Yappa can keep helping customers after hours so fewer leads go unanswered.
Yes. Yappa can answer common questions about your services, hours, policies, directions, and other business details you provide.
Yes. Yappa can help book appointments during calls after collecting the details it needs, and your team can manage the follow-up from the dashboard.
Yes. Yappa Pro and Yappa Max support Google Calendar connections so scheduling stays organized.
Yes. Yappa Pro and Yappa Max also support Outlook and Microsoft 365 calendar connections.
Yes. Yappa can help answer questions about your location, directions, local details, and helpful weather context when it matters.
Yappa can send owner alert emails, appointment confirmations, quote summaries, review requests, invoice or payment-link emails, and other relevant service follow-up emails when that workflow is enabled.
No. Yappa is not a newsletter or digest tool. It only sends workflow-based emails when they are useful and relevant.
Yappa can store whether the customer prefers email or phone when that is helpful for the workflow.
Yappa can ask for the email during the call or your team can add it in the dashboard before sending the follow-up email.
Review requests are sent after a completed job when the business enables them and has a review link ready to use. Yappa does not ask for a specific rating or offer incentives.
On Yappa Max, your team can approve a payment request first, and then Yappa sends a structured payment-link email. It is helpful follow-up, not full accounting software.
Choose Yappa Lite if you want calls answered and leads captured at a lower price point. Choose Yappa Pro if you want more call coverage, booking support, and customer follow-up emails. Choose Yappa Max if your team handles high volume, photo-based quote requests, or needs review and payment emails.
Yes. You can change plans from your account settings.